The Buyer has the right to withdraw from the contract concluded by means of communication without giving a reason within 14 days in accordance with the legislation in force by the Republic of Estonia.
By exercising the right to withdraw from the 14-day contract, the Customer has the right to try and inspect the goods to make sure that they are suitable or unsuitable, but during the testing the minimum impact of the goods and their packaging must be ensured. If the Customer withdraws from the order, one needs to return the undamaged Product(s) immediately, but not later than within 14 calendar days of submitting the withdrawal request. To cancel the order, the Customer must contact Charlot OÜ and send a corresponding e-mail to firstname.lastname@example.org.
Goods made with the buyer’s personal characteristics or special needs in mind cannot be returned.
A buyer engaged in economic or professional activity (incl. FIE) has the right to withdraw from the sales contract on which the purchase is based only on the bases provided by the law, which apply to withdrawal from sales contracts entered into in economic or professional activity. The latter must document the existence of the circumstances giving rise to the withdrawal to the seller before withdrawing from the sales contract. If the sales contract has been validly withdrawn, the seller shall return the amounts received on the basis of the sales contract within 30 calendar days, but not before returning the object of the sales contract to the seller. If the sales contract is withdrawn before the product, which is the subject of the sales contract, is handed over to the buyer the seller has the right to demand a contractual penalty of 25% of the sales contract price from the buyer engaged in economic or professional activities and set it off.
The costs related to the return shall be borne by the Buyer, unless the goods delivered to the Buyer do not comply with the contract.
In case of returning the goods the Seller offers the possibility to replace the goods with another goods together with the price recalculation.
If the Buyer does not want replacement goods, the Seller shall return the amount paid for the goods to the Buyer’s bank account within 14 days after the return of the goods by the Buyer, provided that there are no grounds for reducing or offsetting the amount returned to the Buyer. Other costs of the Buyer (eg bank charges, interest, transport, etc.) are not reimbursed by the Seller. Refunds will only be made to the current account from which the order was paid.
The product returned by the buyer must be complete (include all items included in the product packaging, including accessories and their packaging). If the product has been purchased as part of a campaign where another product has been added to the product, the consumer buyer must return the entire set, ie both the product and everything added to it. The original packaging of the returned product must not be damaged and must have a commercial appearance.
The seller is not liable for damages caused by defective products, such as damage to property or information, loss of turnover, or profit. The seller’s liability arising from the sales contract is limited to the cost of the product in cases where the former is not contrary to law.